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Sky City Fashion
No.11-G, Lorong Usahaniaga 4,
Taman Usahaniaga,
14000 Bukit Mertajam,
Penang, Malaysia. 

After Sale Policy

Important Notes

[All GOODS SOLD ARE NOT RETURNABLE OR EXCHANGEABLE OR REFUNDABLE]. Any customer personal feeling or subjective reason is not allowed for exchange or refund. Any unobvious stain and hole cannot constitute a reason to return. We want is a long-standing customer, due to lack of manpower; we cannot guarantee all products sent are perfect. In order to serve you the best, SKY CITY FASHION provide you with assurance, when you receive your order of goods if there is defeat/damage item (obviously the hole, wrong items etc.), kindly contact us within three days receipt of parcel. Please e-mail sales@skycityfashion.com (information needed: order number, photos and product code). We will responsible for it, so do feel free to shop at SLY CITY FASHION.

We will not entertain any return parcel without our prior notice or awareness. Make sure that the returned goods are unused, cleaned and retain the original packaging. Any use, scratched, damaged items are not acceptable for returns. (Please ensure the return items with the merchandise tag and with original packaging if have, if the returned goods have been damaged in any way, we will not accept for replacement.)

We reserves full right to reject any returned goods not meeting the stipulated After Sale Policy.

Non-Returnable/Non-Exchangeable Section

Minor loose threads, irregular fold or wrinkle produced by crumpling, color differs slightly from the pictures shown online.

Item design is slightly different from the picture displayed (e.g. button or pocket).

Return or exchange is not allowed if size measurement differs about 1-3cm.

Sales items are not returnable unless it is a damage item.

Please take note that all measurement , colour shown are for reference purposes only, sometime it might be slightly different in 1-3cm, and the colour shown on different type of monitors may have slightly different. If you are very particular on this you may choose not to order from us to avoid further dispute and arguement.

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